It can be unavoidable sometimes that bad reviews of your chiropractic practice come up online. Sometimes a patient can have unrealistic expectations of what an office visit should be like or is just cold-hearted in general.
When this happens, it’s best to not get into an arguing match or flame war online. This will only make things more intense and reflect badly on your professionalism.
Instead, if you are allowed to reply back, publicly invite the patient to call in or come in so you can resolve issue. Don’t agree with untrue assertions, but if you show you are willing to work with the patient, this will make you look very good to other viewers, and the patient might even remove the review.