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Comments for: Dealing with Negative Reviews: How to turn an unsatisfied patient into your biggest advocate (and get some free marketing)

SHANNON said:

I HAVE BEEN SHOPPING AROUND FOR A COMPANY TO CREATE A WEBSITE FOR OUR BUSINESS. I LIKED THE DEMO PAGE HOWEVER WHEN I CALLED THE SALES DEPARTMENT THEY REFUSED TO ANSWER ANY QUESTIONS (PRICES? CONTRACTS?) WITHOUT A 20-30 MINUTE SALES PITCH. OTHER COMPANIES HAVE THIS INFORMATION AND MUCH MORE AVAILABLE ON THEIR WEBPAGE, NOT ONLY DOES THIS COMPANY NOT DISCLOSE THE BASIC VITAL INFORMATION NECESSARY TO UTILIZE THEIR SERVICE THEY ALSO REFUSE TO DISCLOSE THIS OVER THE PHONE. MUST BE VERY OVERPRICED. VERY UNHELPFUL CAN'T IMAGINE HOW HELPFUL THEY WOULD BE IF WE ACTUALLY HIRED THEM. VERY DISAPPOINTING.

2011-08-17 09:17:33

Ryan J Peterson said:

Shannon, thank you for your feedback, and I apologize for your frustration. We have several packages available and do in fact prefer to make a recommendation based on a conversation with the office. We pride ourselves on exceptional service, which starts at the first point of sale with a consultation. We aren’t in the business of just shoveling products at whoever will buy them. We are far more interested in making sure you have the right solution for your particular business need. The value in our product is much more extensive than the features that you see on the demo page and we would love to show you so that you can make a fair comparison. If you are concerned that we are "overpriced" I'm sure you will be surprised. We are so confident that we offer the best value in chiropractic websites and marketing that we even offer a price match guarantee. Call for more details- I know you'll be impressed!

2011-09-26 11:39:59

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2012-02-22 20:24:03

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