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I recently received a negative review and do not know how to legally respond. U don't want to admit fault and I do not think any wrong was done on my part. Also, I just found out about the review and its been out for awhile. Has too much time gone by to respond.
@Josh - thank you for your question. While the review may be from awhile ago, it is best to still respond. The best way to respond without admitting fault is to thank them for their review and ask if you could please contact them to get more feedback and let them know you would like to find a solution. State that patient feedback is essential to your business and that you strive to meet the needs of all patients. Provide them an email where they can send more information if they are not comfortable giving out their phone number. If you need more information or tips on handling negative reviews, give us a call at 1-800-IMATRIX. Thank you.